Products
All the baskets and items I sell are handmade by myself using natural materials sourced in the UK. Due to the organic nature of these materials, they may be colour variations within the product.
The photographs shown on my website aim to show each product as clearly as possible; however colours may appear differently in different lighting conditions.
Courses
Bookings are processed through this website. Please ensure you read all information before purchasing. All the information for the course is available to you before making your booking, do get in touch with me if you have any further questions that need clarifying before making a booking.
Please note: images used to advertise our courses are for illustrative purposes. The baskets shown are made by myself and the willow varieties used on the course will vary depending on availability.
Cancellation Policy:
All my courses are refundable until 7 days prior to the course, this date will be clear on the booking page. After the 7 day cut off date, courses are non refundable. If you book and pay but do not attend the course, no refund will be given.
Shipping
I aim to post your item(s) within 3-5 working days of receiving your payment. Instructions for the courier can be added at the checkout; although please note we can not guarantee these will be adhered to.
For lost items due to an incorrect address being entered at checkout, you will be asked to pay for redelivery if the item is returned to us. If it is not returned to us, we can not offer a refund.
International Shipping
For purchasing outside of the UK please email me at kirstie@kirstieoleary.co.uk too ask for a shipping quote, stating the item(s) you are interested in purchasing.
I advise our overseas customers to note that orders shipped overseas are sent on a delivery duty unpaid basis. Please check with your local government customs office, prior to placing an order, if you need to pay import duty or any additional taxes that may apply to your country of delivery.
Kirstie O’Leary baskets does not accept any liability for additional taxes and charges relating to clearing your goods through customs. These are the responsibility of the customer. This also applies to goods returned by the customer.
Refunds and Returns
If you are unhappy with your purchase, please let me know as soon as possible. Our refund and returns policy is valid for 28 days. If 28 days have passed since your purchase, we can’t offer you a full refund.
To be eligible for a return and refund, your item must be unused and int he same condition you received it. To complete your return, we require a receipt of proof of purchase.
Please refer to the Refund & Returns policy on this website for further information.
International Returns
Any import duty and taxes charged to Kirstie O’Leary Baskets to receive a customer’s return from overseas, is at a cost to the sender. Any duty incurred will be confirmed in writing and will be deducted from the value of the refund amount.
Copyright
All photographs on my website are the copyright of myself, Kirstie O’Leary (of Kirstie O’Leary Baskets). Under copyright law, photographs can not be used without my permission. All the content of my website is the ownership of myself, Kirstie O’Leary and should not be used without prior permission. If you would like to ask for permission to use either my images please email me.